The e-books in this section are focused on Customer Service.
They will help you with ideas and techniques to better manage and execute
outstanding customer service.
Audio Program on Getting Your Employees to Treat Your Customers Great
A 40-minute conversation between Mitch Goozé & Christina Martel
This audio program is an in-depth discussion about what it takes to get your employees to treat your customers
really well. It specifically looks at the correlation between how employees are treated by management and how they then
treat the company's customers. This program is of special interest to anyone who manages or owns a company where
empolyee interaction with customers is critical to the company's success. Christina and Mitch share thier wealth of
experience in understanding how to help you improve your people's willingness to give great service to your customers.
$29.00 100% moneyback guarantee*
Exceptional Customer Relationship Management
by Dr. Gayle Carson
Where would your company be without its customers? Out of business, of course.
And the best way to keep your customers is ... to keep them satisfied.
This valuable e-book details exactly how to maintain exceptional relationships with
your customers.
$19.97 100% moneyback guarantee*
Growing A Culture of Service
by Peggy Morrow
In this informative ebook, Peggy shows you the five steps to creating a culture of service in your
company.
Many people talk about providing great customer service, and hope that talk is enough.
It isn't. Neither is simply trying to "train" your people. In this practical, useful book,
Peggy shows you what it really takes to create a culture of service...and how to implement it.
In a straight-forward writing style, Peggy gives you practical, useful ideas that work.
Not just theory, but "stuff" that works. She knows, because she has helped numerous companies use
her ideas to make big improvements in their company.
When you're ready to make the shift to a true "service culture," this ebook will help you
make the transition.
$14.97 100% moneyback guarantee*
Turning Customer Service Into An Ongoing Profit Center
by Dr. Gayle Carson
Many businesses regard customer service as an unavoidable expense.
Why not turn customer service into an on-going profit center?
This essential e-book tells you how to turn obligations into opportunities ...
and make a profit in the process!
$19.97 100% moneyback guarantee*
*All of our products come with a 100% money back guarantee. Since you can't see them until you buy them, that only seems fair. We try to give you a good description of the ebook, but if for any reason, once you read it, you aren't satisfied, we'll issue a prompt refund to your credit card. Obviously we cannot guarantee the efficacy of any of the content of any of the publications or products on this site for your particular situation. Whether they are appropriate for your situation is for you to decide. (Legal disclaimer ... done)
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