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Newly Released White Papers
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These white papers were actually released in the second half of 2009. The white papers released in 2010 are only
available to subscribers to our Customer Manufacturing Updates. You can subscribe free by using the button in the left column.
Otherwise the first six months of 2010 white papers will be posted here after January 2011.
Process as Art
What is a process? A set of activities that turn inputs into outputs. What is a good process? A process that does
what it is supposed to do when it is supposed to do it, reliably. What is a great process? One that is effective and
optimally efficient. Are there business activities that are not amenable to process? Some think so, we think not. This paper
at how to use effective process management to improve the performance of even so called "artistic" processes.
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Process Improvement Tools: The Histogram
There are many process improvement tools available to help companies manage and improve business processes. New ones
are created regularly, and many are adapted or modified as a way to try to sell you something "new." There are seven
tools of quality that work. Master them for the right circumstances and you are unlikely to need much of anything else.
This white paper looks at how to use the Histogram as a tool to improve marketing/sales.
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The Power of Focus
When times get tough or growth slows, many companies look at a diversification strategy to boost revenue. While this
may increase revenue it rarely increases profits in the short term or the long term. Most companies would be better
served with a strategy of focus than one of diversification.
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Process Improvement Tools: Control Charts
There are many process improvement tools available to help companies manage and improve business processes. New ones
are created regularly, and many are adapted or modified as a way to try to sell you something "new." There are seven
tools of quality that work. Master them for the right circumstances and you are unlikely to need much of anything else.
This paper discusses how to use Control Charts as a tool to improve marketing/sales.
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The Unlimited Alternative to Money
Abe "Walking Bear" Sanchez, an internationally recognized expert in credit-based sales and A/R management, is an
astute observer of the actual use of payment terms in facilitating commerce. His insights on the proper measurement and
use of credit are unique, and this paper reflects some of his thinking.
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