Newly Released White Papers

Process as Art

What is a process? A set of activities that turn inputs into outputs. What is a good process? A process that does what it is supposed to do when it is supposed to do it, reliably. What is a great process? One that is effective and optimally efficient. Are there business activities that are not amenable to process? Some think so, we think not. This paper at how to use effective process management to improve the performance of even so called "artistic" processes.

Process Improvement Tools: The Histogram

There are many process improvement tools available to help companies manage and improve business processes. New ones are created regularly, and many are adapted or modified as a way to try to sell you something "new." There are seven tools of quality that work. Master them for the right circumstances and you are unlikely to need much of anything else. This white paper looks at how to use the Histogram as a tool to improve marketing/sales.

The Power of Focus

When times get tough or growth slows, many companies look at a diversification strategy to boost revenue. While this may increase revenue it rarely increases profits in the short term or the long term. Most companies would be better served with a strategy of focus than one of diversification.

Process Improvement Tools: Control Charts

There are many process improvement tools available to help companies manage and improve business processes. New ones are created regularly, and many are adapted or modified as a way to try to sell you something "new." There are seven tools of quality that work. Master them for the right circumstances and you are unlikely to need much of anything else. This paper discusses how to use Control Charts as a tool to improve marketing/sales.

The Unlimited Alternative to Money

Abe "Walking Bear" Sanchez, an internationally recognized expert in credit-based sales and A/R management, is an astute observer of the actual use of payment terms in facilitating commerce. His insights on the proper measurement and use of credit are unique, and this paper reflects some of his thinking.